Help Section
FAQ - LinkToMyPc
Find answers to the most commonly asked questions LinkToMyPC users have asked our support team.
Our Customer Service Department can be contacted toll-free at 855-504-5955. For international calls, please contact us at +1-561-948-2945. Our representatives are available Mon. – Fri.‚ 8:30 AM – 7:00 PM‚ EST.
They will be happy to assist you with billing and shipping inquiries, account inquiries, and software information.
About LinkToMyPc
- What is LinkToMyPc?
- How is LinkToMyPc different from other products?
- Can I try LinkToMyPC before buying?
- What does my subscription include?
- Can I use LinkToMyPc at my workplace?
- Can I use LinkToMyPc to provide technical support?
System Requirements
- What are the system requirements for LinkToMyPc?
- Can I use LinkToMyPc with a Mac®?
- How will LinkToMyPc affect my Internet bandwidth?
- Does LinkToMyPc support dynamic IP addressing?
- How scalable is LinkToMyPc?
Getting Started
- What can I do with LinkToMyPc?
- How do I start using LinkToMyPc?
- Can I make LinkToMyPc work faster?
- What if I forgot my password?
- What if I forgot my access code?
- What is the difference between my account password and my access code?
LinkToMyPc Features
- How does sound work?
- How does the "Invite Guest" function work?
- How do I change the size of the viewer window?
- Can I use multiple monitors with LinkToMyPc?
Security
- Is LinkToMyPc secure?
- Is LinkToMyPc reliable?
- Can my IT manager block LinkToMyPc access to company computers?
- How do you safeguard my personal information?
- Do I need to set my browser to accept cookies in order to use your website?
- How do you protect against unauthorized access?
- Can my computer receive a virus from downloading the LinkToMyPC software?
- Is the Guest Invite feature secure?
- Can I block unofficial use of LinkToMyPC while allowing authorized use?
- How can I verify whether an email is from LinkToMyPC?
- Does the Direct Connect feature work with firewalls?
Billing & Cancellation
- How do I cancel my paid subscription plan?
- How do I remove LinkToMyPc from my computer?
- How do I change my plan?
- My account is deactivated. How do I reactivate it?
- How do I change the credit card or update the billing information on my account?
- How can I review the charges billed to my account?
- Will I get a receipt for my purchase?
- Who do I contact if I have a billing question or if I need to request a refund?
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