Help Section
FAQ - Online Vault
Find answers to the most commonly asked questions OnlineVault users have asked our support team.
About Online Vault
- What is Online Vault for?
- How do I uninstall Online Vault?
- What are the system requirements for using Online Vault?
- How do I log into my Online Vault account?
- How do I view my account information?
- How do I change my login?
- How do I change my password?
Backing up your files
- How does the initial backup work?
- What type of files are pre-selected?
- How do I back up files?
- How do I select files for backup?
- What is the difference between "add files" and "add folder"?
- How can I set my scheduled backup?
Restoring your files
- How do I restore my data?
- How do I select individual files for restoration?
- How do I set the restoration options?
Free Online Vault Account
- How do I upgrade my Free Online Vault account to get more storage space?
- How do I insert a license key?
- What are the limitations of a Free account?
- How do I cancel my account?
- What happens to my backup data when I cancel my account?
Premium Online Vault Account
- How can I increase storage capacity in my Online Vault Premium account?
- What are the advantages of a Premium account?
- How do I upgrade from a Free to a Premium account?
- How do I change my billing info?
- What do I do if my payment failed?
- What do I do if my account is blocked because of a failed payment?
- How do I cancel my account?
- What happens to my backup data when I cancel my account?
Online Vault Application
- What do I do if I’m unable to back up after changing my password?
- How do I install Online Vault?
- What do I do if I’m unable to back up after changing my login email?
- What do I do if I cannot perform a backup because the username and/or password are incorrect?
- How do I close the Online Vault application?
- How do I add a computer/backup set to my account?
- How do I migrate from one computer to another?
- How do I know that my data is safe and secure?
- How do I delete old backups?
- How can I disable the Online Vault tray icon in my registered version?
- Is it possible to disable the Online Vault tray icon?
- How do I install the Online Vault application on a Mac®?
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